Privacy Policy

Last Updated: October 9, 2025

This Privacy Policy describes how Cleveland Agency Group (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website https://clevelandagencygrp.com (the “Site”) and any related forms, advertisements, or communications.

1. Information We Collect

We collect personal information that you voluntarily provide through lead forms, quote requests, or other interactions on our Site. This may include:

• Full name
• Email address
• Phone number
• Property and mortgage information (if submitted for quote)
• Other relevant contact details

We may also automatically collect non-personal information such as your browser type, IP address, and device information using cookies or analytics tools (including Meta Pixel and Google Analytics).

2. How We Use Your Information

Your information may be used to:

• Provide you with a personalized mortgage protection quote
• Follow up via phone, SMS, or email to schedule or confirm your consultation
• Improve our website, services, and advertising campaigns
• Comply with legal and regulatory obligations

3. Communication Consent (TCPA & A2P Compliance)

By submitting your information on this Site, you expressly consent to being contacted by Cleveland Agency Group and its licensed agents via:

• Phone calls (including automated dialing systems)
• Text messages (SMS/MMS)
• Emails

Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying “STOP” to any SMS or by contacting us directly.

4. Sharing of Information

We do not sell, trade, or rent your personal information. We may share limited data with trusted service providers (such as CRM platforms or SMS gateways) solely for the purpose of fulfilling your request or improving our communication systems.

5. Cookies and Tracking Technologies

Our Site may use cookies, pixels, and analytics tools (including Meta Pixel and Google Analytics) to track visitor behavior, improve user experience, and measure ad performance. You can disable cookies in your browser settings if you prefer not to have this data collected.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below. You may also unsubscribe from email or SMS communications at any time.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Business Name: Cleveland Agency Group
• Address: 14903 Elm Hill, Olive Branch, Mississippi 38654, United States
• Email: [email protected]
• Phone: +1 (615) 939-8296

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date.

© 2025 Cleveland Agency Group. All Rights Reserved.